Terms of service

General Terms and Conditions

for the online shop www.wardow.com

On the following pages, you will find the General Terms and Conditions for your registration and orders placed at wardow.com.

1. Scope; Deadlines

(1) Transactions and deliveries are carried out exclusively on the basis of these General Terms and Conditions, which apply to all contracts concluded based on offers on the online shop pages at wardow.com. Any conflicting or deviating general terms and conditions shall not apply. These General Terms and Conditions shall also apply exclusively even if we carry out delivery and services unconditionally while being aware of opposing or deviating terms and conditions.

(2) Whenever these Terms refer to “consumers” or “customers”, this refers to natural persons whose orders cannot be attributed to a commercial, independent or freelance activity. By placing an order, you confirm that your purchase is for private use only.

(3) If deadlines are indicated in working days, this includes all weekdays except Saturdays, Sundays and public holidays.

2. Registration at www.wardow.com

(1) When registering, you are responsible for providing truthful and complete personal data. You are obliged to keep your personal login details confidential and not to share them with unauthorised third parties. Confirmation of registration follows immediately after submitting the registration by clicking the button "Register for free" or "Register".

(2) You can use your login data to sign in to all WARDOW shops.

(3) You are solely responsible for content you publish in accessible areas (e.g., in blogs). Such content must not infringe on the rights of third parties. There is no entitlement to the storage or publication of your posted content, such as product reviews.

(4) You must refrain from disrupting the website or using accessible data beyond the platform’s intended scope. Manipulations aimed at unauthorised payments or benefits to the detriment of us or other members may lead to legal consequences and the loss of access rights. Membership entitles you to use the online services as available and only for private, non-commercial purposes.

(5) Each customer is only allowed to maintain one customer account at a time. We reserve the right to delete duplicate registrations and to warn or terminate members who violate the provisions in sections (1) to (3), as well as to delete or alter content (Virtual House Right).

(6) We are not obliged to accept a registration or the order of a registered customer. We are also not obliged to make our offering permanently available. Already confirmed orders remain unaffected.

3. Contract partner and conclusion of contract

(1) The purchase contract is concluded with WARDOW GmbH, Magdeburger Straße 5, 14641 Wustermark. We do not sell products to minors. If you are under 18, parental involvement is required.

(2) By clicking the button “Place Order”, you place a binding order for the items in your shopping cart. Confirmation of receipt of your order follows immediately after placing the order. Products are sold only in household quantities.

(3) A binding contract comes into effect either with the transmission of the order confirmation or, at the latest, upon delivery of the ordered goods. You are – independent of the statutory right of withdrawal for consumers – bound to your order for 2 working days if the goods are marked as “available”. Otherwise, the binding period is a maximum of 5 days.

(4) Please note that, in the case of prepayment (reservation), delivery will only take place once the full amount has been credited to our account. If your payment is not received within 7 calendar days after sending the order confirmation, despite a reminder, we will withdraw from the contract. As a result, your order becomes void and we are no longer obligated to deliver. The reservation of goods for prepayments is therefore limited to 7 calendar days.

4. Procurement risk; Cancellation of delivery Obligation; Delays; Transfer of risk

(1) We do not assume any procurement risk, even for generic goods. Our obligation is limited to delivery from our own stock and incoming deliveries ordered from our suppliers.

(2) We are released from our delivery obligation if we are not properly or timely supplied through no fault of our own and have not assumed a procurement risk. We will inform you immediately and reimburse any advance payment without delay.

(3) Delivery periods shall be extended accordingly in the event of force majeure. Force majeure includes strikes, lockouts, governmental measures, shortages of energy and raw materials, unavoidable transport delays, and unforeseeable operational disruptions (e.g. due to fire, water or machine breakdowns). We will notify you of the beginning and end of such disruptions. If the delay lasts longer than 4 weeks, you are entitled to withdraw from the contract. Further claims, especially for damages, are excluded.

(4) In the case of consumers, the risk of accidental loss or deterioration of goods during shipment transfers to the consumer upon delivery of the goods to them or a designated recipient. This applies regardless of whether the shipment is insured. For all other customers, the risk transfers upon handover to the carrier.

5. Prices, Shipping costs and delivery partner

(1) The prices listed at the time of the order apply. These prices include the applicable German VAT and other price components and are subject to additional shipping and possible customs charges.

(2) Packaging becomes the property of the customer.

(3) Shipping and packaging costs are borne by the customer. They depend on the shipping and payment method and the destination. These costs are shown in the shopping basket before placing an order or are quoted for telephone orders and listed separately on the invoice.

(4) In the case of partial deliveries initiated by wardow.com without customer consultation, additional deliveries are free of charge. For customer-requested split deliveries, standard shipping fees apply to each delivery.

(5) We deliver using DHL.

6. Payment

(1) We generally offer payment by bank transfer, credit card, invoice and PayPal. For each order, we reserve the right to exclude certain payment methods and refer to others.

(2) You agree to receive invoices and credit notes exclusively in electronic form.

(3) For credit card purchases, your account will be charged once the order has been dispatched.

(4) Under no circumstances do we bear the costs of money transactions.

(5) When purchasing on account, the purchase price is due upon receipt of the goods.

(6) In the event of payment default, we reserve the right to charge a flat-rate reminder fee of EUR 5.00 per reminder. You may prove that no or less damage has occurred.

Additional General Terms and Privacy Notice for Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer country-specific payment methods where the payment is made to Klarna.

The use of some payment methods requires a positive credit check. Further information and Klarna’s terms of use can be found here.

General information about Klarna can be found here. Your personal data will be handled by Klarna in accordance with applicable data protection regulations and Klarna’s privacy policy.

7. Statutory right of withdrawal

(1) Below you will find the legally required instructions regarding the conditions and consequences of the right of withdrawal. If returning goods within Germany, you may request a printable return label via our hotline or by email. Please help us avoid unnecessary costs by not sending returns without postage.

Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform WARDOW GmbH, Magdeburger Straße 5, 14641 Wustermark, Fax: +49 (0)331 58291301, Email: newsletter@wardow.com by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model cancellation form, but it is not required.

You may also fill out and submit the model cancellation form or another clear declaration electronically under "Contact" on our website www.wardow.com. If you do so, we will immediately send you confirmation of receipt of the withdrawal (e.g. via email).

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the period expires.

Consequences of withdrawal

If you cancel this contract, we shall refund all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a different delivery method than the standard, least expensive one we offer), without undue delay and at the latest within fourteen days from the day we receive your cancellation. We will use the same payment method for the refund that you used for the original transaction unless otherwise agreed. In no case will you be charged fees for the refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

You must return the goods to us without delay and in any case within fourteen days from the day on which you notify us of the withdrawal. The deadline is met if you send the goods before the fourteen-day period expires. We will cover the return costs within Germany if you use the return label provided by us. If you do not use our label, you must bear the cost. For returns from outside Germany, the customer must pay the return costs.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(If you wish to withdraw from the contract, please fill out and return this form.)

To WARDOW GmbH, Magdeburger Straße 5, 14641 Wustermark, Fax: +49 (0)331 58291301, Email: newsletter@wardow.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) regarding the purchase of the following goods (*)/
— Ordered on (*)/received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
— Date

(*) Delete as appropriate.

End of cancellation policy

(2) The refund will be made to the account used for the original payment. For invoice payments or advance bank transfers, the refund will be sent to the same account from which the payment was made. If you paid by PayPal or credit card, the refund will be issued to the respective PayPal or credit card account.

8. Voluntary return policy

(1) Voluntary return policy up to 30 days after receipt

In addition to the statutory right of withdrawal, we grant you a voluntary return policy of 30 days after receipt of goods. This allows you to cancel the contract even after the 14-day withdrawal period, by returning the goods within 30 days to the address listed at the end of this section. Timely dispatch is sufficient to meet the deadline. The voluntary return right applies only if the goods have been tried on/inspected as in a physical store and are returned in complete, undamaged and original packaging. It does not apply to the purchase of gift vouchers.

WARDOW GmbH
Magdeburger Straße 5
14641 Wustermark
Germany

(2) Refunds under the voluntary return policy will be made to the same account used for the original payment. For invoice or prepayment, the refund will be made to the bank account from which payment was received. For PayPal/credit card, the refund goes to the respective account. For cash on delivery, please inform us of your bank details.

(3) Your statutory right of withdrawal (see section 7) is unaffected by our voluntary return policy. During the statutory period, only those legal conditions apply. The voluntary return policy also does not affect your statutory warranty rights.

9. Transport damage

If goods are delivered with obvious transport damage, please report such damage to the delivery agent and contact us immediately. Failure to report such damage has no consequences for your statutory rights, but it helps us assert claims against the carrier.

10. Retention of title

The goods remain our property until full payment is received.

11. Use of discount vouchers

(1) Discount vouchers (which are not purchased but issued as part of promotions and valid for a limited time) can only be used on the specified online shop, within the stated period, and once per order. Some brands may be excluded.

(2) The order value must be equal to or greater than the voucher value. Remaining balances cannot be refunded.

(3) Discount vouchers must be applied before the order is finalised. They cannot be applied retrospectively. The value of a discount voucher will not be paid out or bear interest.

(4) Discount vouchers cannot be combined.

(5) If the voucher does not cover the total cost, the balance can be paid using the available payment methods.

(6) The voucher will not be refunded if goods are returned, provided the voucher was issued during a promotional campaign and no consideration was given in return.

(7) If you used a discount voucher for your order and withdraw the order so that the total value falls below the voucher’s value, we reserve the right to charge you the original price of the retained goods.

12. Applicable law; Jurisdiction

(1) All contracts are governed by German law. The UN Convention on Contracts for the International Sale of Goods is excluded.

(2) For business customers and public legal entities, the place of jurisdiction for disputes under these terms or individual contracts is the registered office of WARDOW (Wustermark). We are also entitled to bring actions at the customer’s place of business.

13. Amendments to the terms and conditions

We are entitled to amend these General Terms and Conditions unilaterally if required to eliminate equivalence disruptions arising afterwards or to adapt to legal or technical changes. We will inform customers of any changes. The changes become binding unless the customer objects in writing or text form within six weeks of receiving the notice.

14. Severability clause

Should individual provisions of the contract, including these terms, be or become invalid or incomplete, the validity of the remaining provisions remains unaffected. The invalid or missing provisions will be replaced by the relevant statutory regulations.

Notice on storing the Terms and Conditions: You can access these Terms and Conditions at any time at www.wardow.com. You may also print or save this document by using the usual function of your internet browser (usually “File” > “Save as”).